My Oracle Support Banner

Unable to Reprocess Suspended Payment (Doc ID 1596056.1)

Last updated on AUGUST 09, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

If opcode PCM_OP_PYMT_POL_VALIDATE_PAYMENT's PIN_FLD_STATUS in the return flist is 10 (PIN_PYMT_WRITEOFF_SUCCESS), the processing of suspended payment failed.

If the re-submission of suspended payment is done via the 'Apply to Account' button, the transaction is successful. However, if the re-submission of suspended payment is done via the 'Allocate' (Multiple Accounts) button, the transaction fails and prompting the user that 'Allocation is not allowed'.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Write-off an item on an account
2. Create a suspend payment (make a payment without account number)
3. Process the suspended payment and try to allocate it to this account.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.