Unable to Reprocess Suspended Payment

(Doc ID 1596056.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.
Checked for relevance on 26-Jun-2017.


If opcode PCM_OP_PYMT_POL_VALIDATE_PAYMENT's PIN_FLD_STATUS in the return flist is 10 (PIN_PYMT_WRITEOFF_SUCCESS), the processing of suspended payment failed.

If the re-submission of suspended payment is done via the 'Apply to Account' button, the transaction is successful. However, if the re-submission of suspended payment is done via the 'Allocate' (Multiple Accounts) button, the transaction fails and prompting the user that 'Allocation is not allowed'.

The issue can be reproduced at will with the following steps:
1. Write-off an item on an account
2. Create a suspend payment (make a payment without account number)
3. Process the suspended payment and try to allocate it to this account.




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