Unable to Reprocess Suspended Payment (Doc ID 1596056.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.
Checked for relevance on 26-Jun-2017.

Symptoms

If opcode PCM_OP_PYMT_POL_VALIDATE_PAYMENT's PIN_FLD_STATUS in the return flist is 10 (PIN_PYMT_WRITEOFF_SUCCESS), the processing of suspended payment failed.

If the re-submission of suspended payment is done via the 'Apply to Account' button, the transaction is successful. However, if the re-submission of suspended payment is done via the 'Allocate' (Multiple Accounts) button, the transaction fails and prompting the user that 'Allocation is not allowed'.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Write-off an item on an account
2. Create a suspend payment (make a payment without account number)
3. Process the suspended payment and try to allocate it to this account.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms