Gift Card Redeem Transaction Fails with 'ORA-12899: VALUE TOO LARGE FOR COLUMN" Error (Doc ID 1596232.1)

Last updated on OCTOBER 20, 2015

Applies to:

Oracle Retail Point-of-Service - Version 13.3 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS), when attempting to redeem a Gift Card whose length is greater than 15 digits, the transaction fails to persist to the store database due to the following error:


Steps to Reproduce:

  Pre-Requisite: ORPOS is installed using RSA (public key cryptosystem) integration.

  1. Complete a Gift Card redeem transaction.
 

Notice that the POS server sends the transaction to the QueueException folder on the server with the error above.

Cause

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