Error Trying To Amend An Order - Caused by: java.io.CharConversionException: Malformed UTF-8 character: 0xfa 0x6d 0x65 0x72

(Doc ID 1596322.1)

Last updated on OCTOBER 02, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

While trying to amend an order, following error appears in the logs and the amending process does not continue.

Caused by: oracle.communications.ordermanagement.orchestration.execution.OrchestrationExecutionException: Exception occured in getting Orchestration Plan Response
       at oracle.communications.ordermanagement.handler.orchestration.a.a(Unknown Source)
       at oracle.communications.ordermanagement.orchestration.execution.impl.a.d(Unknown Source)
       at oracle.communications.ordermanagement.orchestration.execution.impl.j.e(Unknown Source)
       at oracle.communications.ordermanagement.orchestration.execution.impl.j.e(Unknown Source)
       at oracle.communications.ordermanagement.orchestration.execution.impl.j.a(Unknown Source)
       at oracle.communications.ordermanagement.orchestration.execution.impl.j.a(Unknown Source)
       ... 22 more
Caused by: java.io.CharConversionException: Malformed UTF-8 character: 0xfa 0x6d 0x65 0x72
       at org.apache.xmlbeans.impl.piccolo.xml.UTF8XMLDecoder.decode(UTF8XMLDecoder.java:141)
       at org.apache.xmlbeans.impl.piccolo.xml.XMLStreamReader$FastStreamDecoder.read(XMLStreamReader.java:762

Cause

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