Unable To Run Crystal Reports 2008 SP4 with EIP (Doc ID 1598070.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

LODESTAR EIP - Version 1.6.1.15 to 1.6.1.16 [Release 1.6]
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)

Symptoms

- Setting up CR 2008 SP4 Runtime Engine to run with EIP 1.6.1.15. When a report is run, it fails with an error message:

REPORT_ERROR>
  IESO Invoice Validation Crystal
  CRYSTAL
  Object reference not set to an instance of an object.
  at CrystalDecisions.ReportSource.EromReportSourceBase.ExportToStream(ExportRequestContext reqContext) at CrystalDecisions.CrystalReports.Engine.FormatEngine.ExportToStream(ExportRequestContext reqContext) at CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToStream(ExportOptions options) at CrystalDecisions.CrystalReports.Engine.ReportDocument.ExportToStream(ExportFormatType formatType) at Lodestar.crComGen.crCrystalNet.crAppNet.crGenerateReport(String connectstr, String qualifier, String guid, String altconn, String login, String url, StreamWriter sw)
  


- The NETWORK SERVICE id has Full Control permissions on the Windows\Temp folder. The file libpng10.dll has been copied over to the Lodestar\Bin folder as well.

- The IIS User have permissions set on the tmp directory (Lodestar/tmp).
-  If  running the Report on the application server and also a Web server please make sure
the lssecure.cfg.xml is in both cfg files.

- The Read/Write permissions to the TMP folder have been given to user(s) under which IIS and Report Monitor are run.
- Deleted all the contents of the Lodestar\tmp directory.

- Re-Ran the Report again. This error still occured.

Changes

- Difference in environments.

-In the test environment, all roles are setup on one server.

- In the new production environment that is being set up, the roles are being divided.

Cause

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