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Web Call Entry Does not Retain Telephone Number After Reloading a Fuzzy Call (Doc ID 1598188.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.11.0.0 and later
Oracle Utilities Network Management System - Version 1.11.0.0 and later
Information in this document applies to any platform.

Symptoms

NMS v1.11.0.4.12

When you reload a fuzzy call back into the main Web Call Entry (WCE) screen after searching for it by call id, the Telephone number is not retained; the ########## mask overwrites it. This only happens for fuzzies; if you reload a non-fuzzy back in, its phone number is retained.

Steps to reproduce:

1) Submit a fuzzy call with WCE ensuring you provided something in the Telephone field; note the Call ID

2) Search for the Call ID; the Call History screen appears populated with that call information

3) Press the Load icon on the Call History screen; the fuzzy call customer information is populated back into the main WCE screen

Observe that Telephone field has the mask in it instead of the telephone number that was submitted with the fuzzy call

Cause

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In this Document
Symptoms
Cause
Solution
References


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