Work Orders Are Stuck Due to an Intermittent JNEP JVM Crash - SIGSEGV (Doc ID 1602069.1)

Last updated on NOVEMBER 29, 2013

Applies to:

Oracle Communications ASAP - Version 7.0.2 to 7.0.2 [Release 7.0.0]
Information in this document applies to any platform.

Symptoms

On ASAP Release R7_0_2/B154. 

Work orders were stuck for one NE. Because of this, there was a high pending queue for that NE.

After investigating with our network prime, they mentioned there was no maintenance occuring on the NE from their side as well. Normally, as is seen whenever Network Element has any maintenance. Telnet to the IP was also working fine. In order to resolve this issue, the NEP was recycled and it was resolved.


Cause

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