Convergence Does Not Display Option Screen Of IM9p3 With IM Only User (Doc ID 1602114.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

Using Convergence 2 with Instant Messaging Server 9p3.

If you have a user who only has the IM service (no Messaging or Calendar service), and if they log into Convergence,
they are unable to see the Instant Messaging options under the "Options" tab.

Using a Chrome browser, the following error is being thrown when trying to access the options:

 

Cause

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