IDISC Record Does Not Appear in the RTLog for Return Without Receipt of an Item on Promotion

(Doc ID 1602202.1)

Last updated on FEBRUARY 01, 2016

Applies to:

Oracle Retail Point-of-Service - Version 13.1.1 and later
Information in this document applies to any platform.

Symptoms

In Oracle Retail Point of Service (ORPOS) 13.1.1, when the user performs a return without receipt for a promotion item, the IDISC record does not appear in the RTLog.


Steps to Reproduce:

Prerequisite:  The parameter value of  "FormOfIDForNonretrievedReturn" from the "Return" Parameter group needs to be "None".

1. From Back Office (BO), import the MOM jar file that contains a price promotion as follows:


2. From POS register: POS -> Enter item number (926)
3. Tender -> Cash
4. POS -> Return -> No Receipt -> Enter the item number (926) -> Enter
5. Select the item -> Next
6. Enter a return reason code: customer change mind
7. Tender -> Next
8. Enter customer information -> Next

Check the RTLog and note that the IDISC does not appear for the return without receipt transaction.

Cause

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