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How To Perform Basic Operating System Level Tasks To Assist In Troubleshooting P6 Issues (Doc ID 1602635.1)

Last updated on JULY 25, 2019

Applies to:

Primavera P6 Professional Project Management - Version 6.2.1 and later
Information in this document applies to any platform.

Goal

To provide directions and resources available for customers who do not have technical support personnel to assist them with requested Operating System level tasks

Solution

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In this Document
Goal
Solution
 How To Confirm Operating System and System Architecture
 How To Confirm If "User Access Control (UAC)" Is Enabled (Only applicable to Windows Vista and later)
 How To Confirm If "Data Execution Prevention (DEP)" Is Enabled
 How To Confirm If You Are Logged In To Your System As A Local NT Administrator
 How To Access The Command Prompt
 How To Provide A Dump Of System Environment Information
 How To Confirm If A Windows Service Exists And Its Current State
 How To Extract A Zip File
 How To Disable the Windows Firewall
 How To Export A List of Installed Applications and/or Updates:
 How To Determine Your Operating System Username
 How To Determine Your Machine Name
 How To Access the Windows Registry

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