"[NONEXISTENT] Mailbox does not exist" Error When Clicking on "Get Mail" Button Within Convergence (Doc ID 1603092.1)

Last updated on MARCH 01, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

When clicking the 'Get Mail' button, a popup is received with the text '[NONEXISTENT] Mailbox does not exist' .
Then, once clicking on OK, the mail can be seen.

The Convergence auto-refresh of mail did not suffer this problem, only the manually initiated 'Get Mail' refresh.

The issue can be duplicated with the following steps:

  1. Enable the "client.updateunreadcountiwcadmin option,
    such that when "Get Mail" is clicked, it tries to fetch the unread count for all folders (rather than just the INBOX).
     
  2. In Thunderbird, create a new folder called "test1/test2".
    Do this in one shot, do *not* create "test1" and then "test2" under it,
    just specify the new folder name to be "test1/test2".

  3. Now, login to Convergence and click "Get Mail", and the error should be generated.

Cause

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