Unable To Approve Disputed Credit Memo Created From Reversed Debit Memo (Doc ID 1603325.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Invoice Matching - Version 13.2.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to approve disputed credit memo created from action of reverse a debit memo , the following error occurs:


The issue can be reproduced at will with the following steps:

  1. Create a debit cost memo for a purchase order.
  2. Reverse the debit memo to generate a disputed credit memo.
  3. Try to approve the disputed credit memo and notice below error:
    There are no details available for approval

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms