Accounts Unexpectedly Becoming Inactive (Doc ID 1603335.1)

Last updated on MARCH 22, 2019

Applies to:

Goal

Understand and solve the issue of having unexpected account de-activations, on execution of pin_collection_process.

The steps followed to reproduce the problem are:

- created a future date scheduled action, (e.g. 'Inactivate Services of Billinfo') using the pin_collections_process.
- deleted the action using 'PCM_OP_ACT_SCHEDULE_DELETE' (e.g. from Customer Center, or testnap) opcode successfully.
- executed pin_collections process on the scheduled date.

Expected result:

Account should not become inactive, as scheduled action was deleted.

Actual result:

Account still gets inactivated.

Questions:

- How could those inactivations have happened?
- Does pin_collection_process use some other rules to perform actions, apart from the configured templates?

Solution

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