Unable To Start Job Workbench (when Profile 'Java Look And Feel' Is Set At: 'generic') (Doc ID 1603593.1)

Last updated on AUGUST 28, 2023

Applies to:

Symptoms

On : 12.1.1 version, Gantt Chart

Unable to start Job Workbench (when profile 'Java Look and Feel' is set at: 'Generic')

Job Workbench opens in error when profile option Java Look & Feel is set at Generic.


ERROR
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Job Workbench (menu: WIP_NAVIGATE_10G -> submenu: WIP_DISCRETE_10G -> function: Job Workbench) ends with error: 'oracle.ewt.laf.generic.GenericLookFeel cannot be cast to oracle.ewt.oracle.OracleLookAndFeel' when profile 'Java Look and Feel' is set at 'Generic' on user level.

When profile is set at 'Oracle' everything works properly.




STEPS
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The issue can be reproduced at will with the following steps:
1. System Administrator < Profile system value < Java Look & Feel is set to Generic
2. Log out of application and log in again
3. Go to Manufacturing & Distribution Manager
4. WIP < Discrete < Job Workbench
5. Error appears

Note: When profile option is set at Oracle, it works fine.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot start job workbench when the profile is not set as 'Oracle'

Changes

Cause

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