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[OSM] Failed To Complete Task : Order Complete Unsuccessful. Retrying For Order:5490 (Doc ID 1603664.1)

Last updated on JANUARY 31, 2022

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 to 7.2.0 [Release 7.2]
Information in this document applies to any platform.

Symptoms

Some of the tasks cannot be completed during order fulfilment. Log show error below while trying to complete the task automatically or manually

Case 1
=====
<Aug 13, 2013 9:49:54 PM MYT> <Warning> <oms> <BEA-000000> <SomProvisionCheckPortOutOrderTask.CheckPortOutOrderRequestBean: Attempting to clean up references to bad EJB references>
<13-Aug-2013 9:49:54,219 MYT PM> <ERROR> <automation.AutomationDispatcher> <ExecuteThread: '24' for queue: 'oms.automation'> <Failed to execute plugin[/automation/plugin/internal/task/OracleComms_OSM_O2A_SOM_TypicalSolution/1.0.0.0.0/SomProvisionCheckPortOutOrderTask/do] due to com.mslv.oms.automation.AutomationException: com.mslv.oms.OMSException: Order complete unsuccessful. Retrying for order:5490>
com.mslv.oms.automation.AutomationException: com.mslv.oms.automation.AutomationException: com.mslv.oms.OMSException: Order complete unsuccessful. Retrying for order:5490
at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.a(Unknown Source)
at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processMessage(Unknown Source)
at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
at oracle.communications.ordermanagement.cluster.message.e.a(Unknown Source)
at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
at oracle.communications.ordermanagement.cluster.impl.a.a(Unknown Source)

Case 2
=====
<12-Aug-2014 2:40:16,201 AST PM> <ERROR> <automation.TaskContextBean> <ExecuteThread: '21' for queue: 'oms.automation'> <TaskContextBean: completedOrder:13140776, orderHistID:1717, completionStatus: success>
com.mslv.oms.OMSException: Order complete unsuccessful. Retrying for order:13140776
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.a(Unknown Source)
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.a(Unknown Source)
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.process(Unknown Source)
       at com.mslv.oms.handler.a.processRequest(Unknown Source)
       at com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown Source)
       at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
       at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
       at com.mslv.oms.security.base.ControllerBean.processRequest(Unknown Source)
       at com.mslv.oms.security.base.ControllerBean.completeOrderNoResponse(Unknown Source)
       at com.mslv.oms.automation.TaskContextBean.isContextCompleted(Unknown Source)
       at com.mslv.oms.automation.OrderContextImpl._finalizeCheck(Unknown Source)
       at com.mslv.oms.automation.plugin.AbstractAutomator._runAutomator(Unknown Source)
       at com.mslv.oms.automation.AutomationDispatcher.a(Unknown Source)
       at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.processMessage(Unknown Source)
       at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.e.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.impl.a.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(Unknown Source)
       at com.mslv.oms.security.base.ControllerBean.processExternalListenerAutomationMessage(Unknown Source)
       at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl.__WL_invoke(Unknown Source)
       at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
       at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl.processExternalListenerAutomationMessage(Unknown Source)
       at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl_WLSkel.invoke(Unknown Source)
       at weblogic.rmi.internal.ServerRequest.sendReceive(ServerRequest.java:174)
       at weblogic.rmi.internal.BasicRemoteRef.invoke(BasicRemoteRef.java:222)
       at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl_1035_WLStub.processExternalListenerAutomationMessage(Unknown Source)
       at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.processMessage(Unknown Source)
       at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
       at com.mslv.oms.automation.plugin.AutomationDispatcherImpl.a(Unknown Source)
       at com.mslv.oms.automation.plugin.m.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(Unknown Source)
       at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:574)
       at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:477)
       at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:379)
       at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4659)
       at weblogic.jms.client.JMSSession.execute(JMSSession.java:4345)
       at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3821)
       at weblogic.jms.client.JMSSession.access$000(JMSSession.java:115)
       at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5170)
       at weblogic.work.ExecuteRequestAdapter.execute(ExecuteRequestAdapter.java:21)
       at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:145)
       at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:117)
<Aug 12, 2014 2:40:16 PM AST> <Error> <oms> <BEA-000000> <automation.TaskContextBean: TaskContextBean: completedOrder:13140776, orderHistID:1717, completionStatus: success
com.mslv.oms.OMSException: Order complete unsuccessful. Retrying for order:13140776
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.a(Unknown Source)
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.a(Unknown Source)
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.process(Unknown Source)
       at com.mslv.oms.handler.a.processRequest(Unknown Source)
       at com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown Source)
       Truncated. see log file for complete stacktrace
>






 

 

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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