[OSM] Failed To Complete Task : Order Complete Unsuccessful. Retrying For Order:5490 (Doc ID 1603664.1)

Last updated on APRIL 19, 2016

Applies to:

Oracle Communications Order and Service Management - Version 7.2.0 to 7.2.0 [Release 7.2]
Information in this document applies to any platform.
***Checked for currency on 19-03-2016***

Symptoms

Some of the tasks cannot be completed during order fulfilment. Log show error below while trying to complete the task automatically or manually

Case 1
=====
<Aug 13, 2013 9:49:54 PM MYT> <Warning> <oms> <BEA-000000> <SomProvisionCheckPortOutOrderTask.CheckPortOutOrderRequestBean: Attempting to clean up references to bad EJB references>
<13-Aug-2013 9:49:54,219 MYT PM> <ERROR> <automation.AutomationDispatcher> <ExecuteThread: '24' for queue: 'oms.automation'> <Failed to execute plugin[/automation/plugin/internal/task/OracleComms_OSM_O2A_SOM_TypicalSolution/1.0.0.0.0/SomProvisionCheckPortOutOrderTask/do] due to com.mslv.oms.automation.AutomationException: com.mslv.oms.OMSException: Order complete unsuccessful. Retrying for order:5490>
com.mslv.oms.automation.AutomationException: com.mslv.oms.automation.AutomationException: com.mslv.oms.OMSException: Order complete unsuccessful. Retrying for order:5490
at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.a(Unknown Source)
at com.mslv.oms.automation.plugin.AutomationEventHandlerImpl.processMessage(Unknown Source)
at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
at oracle.communications.ordermanagement.cluster.message.e.a(Unknown Source)
at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
at oracle.communications.ordermanagement.cluster.impl.a.a(Unknown Source)

Case 2
=====
<12-Aug-2014 2:40:16,201 AST PM> <ERROR> <automation.TaskContextBean> <ExecuteThread: '21' for queue: 'oms.automation'> <TaskContextBean: completedOrder:13140776, orderHistID:1717, completionStatus: success>
com.mslv.oms.OMSException: Order complete unsuccessful. Retrying for order:13140776
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.a(Unknown Source)
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.a(Unknown Source)
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.process(Unknown Source)
       at com.mslv.oms.handler.a.processRequest(Unknown Source)
       at com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown Source)
       at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
       at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
       at com.mslv.oms.security.base.ControllerBean.processRequest(Unknown Source)
       at com.mslv.oms.security.base.ControllerBean.completeOrderNoResponse(Unknown Source)
       at com.mslv.oms.automation.TaskContextBean.isContextCompleted(Unknown Source)
       at com.mslv.oms.automation.OrderContextImpl._finalizeCheck(Unknown Source)
       at com.mslv.oms.automation.plugin.AbstractAutomator._runAutomator(Unknown Source)
       at com.mslv.oms.automation.AutomationDispatcher.a(Unknown Source)
       at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.processMessage(Unknown Source)
       at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.e.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.impl.c.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.impl.a.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(Unknown Source)
       at com.mslv.oms.security.base.ControllerBean.processExternalListenerAutomationMessage(Unknown Source)
       at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl.__WL_invoke(Unknown Source)
       at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
       at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl.processExternalListenerAutomationMessage(Unknown Source)
       at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl_WLSkel.invoke(Unknown Source)
       at weblogic.rmi.internal.ServerRequest.sendReceive(ServerRequest.java:174)
       at weblogic.rmi.internal.BasicRemoteRef.invoke(BasicRemoteRef.java:222)
       at com.mslv.oms.security.base.OMSController_h9cupp_EOImpl_1035_WLStub.processExternalListenerAutomationMessage(Unknown Source)
       at oracle.communications.ordermanagement.automation.plugin.AbstractExternalReceiverDispatcher.processMessage(Unknown Source)
       at com.mslv.oms.automation.AutomationDispatcher.onLocalMessage(Unknown Source)
       at com.mslv.oms.automation.plugin.AutomationDispatcherImpl.a(Unknown Source)
       at com.mslv.oms.automation.plugin.m.a(Unknown Source)
       at oracle.communications.ordermanagement.cluster.message.ClusterMessageHandlerBean.onMessage(Unknown Source)
       at weblogic.ejb.container.internal.MDListener.execute(MDListener.java:574)
       at weblogic.ejb.container.internal.MDListener.transactionalOnMessage(MDListener.java:477)
       at weblogic.ejb.container.internal.MDListener.onMessage(MDListener.java:379)
       at weblogic.jms.client.JMSSession.onMessage(JMSSession.java:4659)
       at weblogic.jms.client.JMSSession.execute(JMSSession.java:4345)
       at weblogic.jms.client.JMSSession.executeMessage(JMSSession.java:3821)
       at weblogic.jms.client.JMSSession.access$000(JMSSession.java:115)
       at weblogic.jms.client.JMSSession$UseForRunnable.run(JMSSession.java:5170)
       at weblogic.work.ExecuteRequestAdapter.execute(ExecuteRequestAdapter.java:21)
       at weblogic.kernel.ExecuteThread.execute(ExecuteThread.java:145)
       at weblogic.kernel.ExecuteThread.run(ExecuteThread.java:117)
<Aug 12, 2014 2:40:16 PM AST> <Error> <oms> <BEA-000000> <automation.TaskContextBean: TaskContextBean: completedOrder:13140776, orderHistID:1717, completionStatus: success
com.mslv.oms.OMSException: Order complete unsuccessful. Retrying for order:13140776
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.a(Unknown Source)
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.a(Unknown Source)
       at com.mslv.oms.handler.completeorder.CompleteOrderHandlerEJB.process(Unknown Source)
       at com.mslv.oms.handler.a.processRequest(Unknown Source)
       at com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown Source)
       Truncated. see log file for complete stacktrace
>






 

 

 

Cause

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