Service Status Change Fails when Account is In-active (Doc ID 1603887.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

The problem is found on BRM 7.5 PS4 with patches, but it may exist from previous versions up to 7.5 PS5.

When attempting to change the status of an in-active service on an in-active account to CLOSED, the following error occurs.

Error message from cm.pinlog

 

Cause

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