Customer Center Does Not Allow To Modify Accounts After 10th Account

(Doc ID 1603956.1)

Last updated on JANUARY 15, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version to [Release 7.4.0]
Information in this document applies to any platform.


When using Customer Center (BRM7.4 PS14) to modify accounts, after modifying (canceling deal/product or modifying account/service status) 10 accounts
when 11th account is opened for editing by closing previously opened account(s), Customer Center hangs and do not allow account modification.

STEPS to Reproduce
1. Open Customer center
2. Load and modify 10 accounts using Customer Center
3. Close any one (or all) opened account(s)
4. Open a new account and try to close the associated services

In step 4 the Customer Center seems to hang and do not close the service.


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