Customer Center Does Not Allow To Modify Accounts After 10th Account (Doc ID 1603956.1)

Last updated on JANUARY 15, 2014

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.1.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

When using Customer Center (BRM7.4 PS14) to modify accounts, after modifying (canceling deal/product or modifying account/service status) 10 accounts
when 11th account is opened for editing by closing previously opened account(s), Customer Center hangs and do not allow account modification.


STEPS to Reproduce
-------------------------------
1. Open Customer center
2. Load and modify 10 accounts using Customer Center
3. Close any one (or all) opened account(s)
4. Open a new account and try to close the associated services

In step 4 the Customer Center seems to hang and do not close the service.

Cause

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