"Unknown Number: Object Does Not Exist" Error While Changing Workflow State Of IServiceRequest (Doc ID 1604539.1)

Last updated on AUGUST 21, 2016

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to change status of Change using Process Extension, the following error occurs.

ERROR
-----------------------
Error code : 393
Error message : Unknown Number: Object does not exist.
Root Cause exception : com.agile.util.exception.CMAppException: Unknown Number: Object does not exist.

  at com.agile.api.pc.APIObject.createError(APIObject.java:118)
  at com.agile.api.pc.RouteObject$ChangeStatusAction.doSdkAction(RouteObject.java:1476)
  at com.agile.api.common.SDKAction.run(SDKAction.java:23)
  at com.agile.api.common.Security.doAs(Security.java:59)
  at com.agile.api.common.Security.doAs(Security.java:109)
  at com.agile.api.pc.RouteObject.doChangeStatus(RouteObject.java:394)
  at com.agile.api.pc.RouteObject.changeStatus(RouteObject.java:372)
  at com.lsi.agile.pqm.px.createcapa.buslogic.CreateCAPA.createObject(CreateCAPA.java:85)

STEPS
-------
1. Change the status of IServiceRequest using the API (PX) custom code



Cause

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