Patches Available for Deadlocks, Concurrency And Performance Events Observed In MWM v2.1.0.5 Database (Doc ID 1604683.1)

Last updated on MARCH 15, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.1.0.5 to 2.1.0.5 [Release 2.1]
Information in this document applies to any platform.

Goal

 

 

While analyzing the alert logs and database trace file of our MWM database, we noticed 'deadlocks' and concurrency problems.

Issues addressed by the patches below are identified by system logging which includes the following:

TPW log

------------

'ORA-00054: resource busy and acquire with NOWAIT specified or timeout expired''

'FATAL (scheduler.process.SchedulerEventsUpdate_ISD) Failed to process schedule update, rolling back transaction'

'Failed to process registry entry'

 

'ORA-00060: deadlock detected while waiting for resource'

'Could not synchronize database state with session'

 

Database ASH report

------------------------

'enq: TX - row lock contention' as a top event involving SQL updates to M1_TASK and M1_SCHED_REG

 

Solution

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