Product Is Not Activated Correctly Under Root Service Of Account (Doc ID 1604703.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

The user is trying to activate a product at account level under specific service /service. The /product cannot be activated with the below error:

 
Details:
1. The configuration of event map for this event is: /account : /event/billing/product/fee/cycle/cycle_forward_monthly : Monthly Cycle Forward Event : 1 : month
2. In order to reproduce, execute the following:
    PCM_OP_CUST_COMMIT_CUSTOMER --> create customer
    PCM_OP_CUST_MODIFY_CUSTOMER --> create service under account and attached to root balance group
    PCM_OP_SUBSCRIPTION_PURCHASE_DEAL -> to attache the specific product to selected service

 

Changes


Cause

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