Getting a Blank Screen When Selecting the Restore Metadata / Archive Metadata Screens (Doc ID 1605405.1)

Last updated on MARCH 30, 2023

Applies to:

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) Infrastructure 7.3, when you click on the "Archive Metadata" or "Restore Metadata" links in Unified Metadata Manager > Metadata Restore/Archive, nothing happens.  The screen remains blank.  If you have the Java Console enabled, the Java Console never opens.  You can open the Metadata Browser screen successfully and the Java Console opens when you access it.

You find the following errors in log files:

1. In the SMSService.log in $FIC_APP_HOME/common/FICServer/logs:

[UMMLOG] Nov 22,13 15:09:40 : [INFORMATIONDOMAINSERVICES][AESCryptor] Exception while trying to decrpyt string Given final block not properly padded
[UMMLOG] Nov 22,13 15:09:40 : [INFORMATIONDOMAINSERVICES][ClsUCntSecUtilFuncs] Exception while trying to decrypt string  :javax.crypto.BadPaddingException: Given final block not properly padded

2. In the web server log (for example, the <domain>.log in the Weblogic log directory):

GET /OFSA/importexport.jsp?mode=I HTTP/1.1
Accept: image/gif, image/jpeg, image/pjpeg, image/pjpeg, application/x-shockwave-flash, application/vnd.ms-xpsdocument, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/msword, application/x-ms-application, application/x-ms-xbap, application/xaml+xml, */*
Accept-Language: en-us
User-Agent: <USER_AGENT>/4.0 (<USER_AGENT_LIST>)
Accept-Encoding: gzip, deflate
Connection: Keep-Alive
Cookie: FIC_SESSION=<SESSION_ID>; JSESSIONID=<JSESSION_ID>

]] Root cause of ServletException.
java.lang.Exception: [FileHandler]-->[Error] * Error while Initializing Global variables.
at com.iflex.fic.util.fileService.FileHandler.(FileHandler.java:176)
at jsp_servlet.__importexport._jspService(__importexport.java:727)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(ServletStubImpl.java:417)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:326)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:27)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
at com.iflex.fic.filters.FilterServlet.doFilter(FilterServlet.java:1022)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
at com.iflex.fic.filters.EncodingFilter.doFilter(EncodingFilter.java:87)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)

These errors appear to prevent the screens from loading.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.