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Getting a Blank Screen When Selecting the Restore Metadata / Archive Metadata Screens (Doc ID 1605405.1)

Last updated on MARCH 06, 2019

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)


In Oracle Financial Services Analytical Applications (OFSAA) Infrastructure 7.3, when you click on the "Archive Metadata" or "Restore Metadata" links in Unified Metadata Manager > Metadata Restore/Archive, nothing happens.  The screen remains blank.  If you have the Java Console enabled, the Java Console never opens.  You can open the Metadata Browser screen successfully and the Java Console opens when you access it.

You find the following errors in log files:

1. In the SMSService.log in $FIC_APP_HOME/common/FICServer/logs:

[UMMLOG] Nov 22,13 15:09:40 : [INFORMATIONDOMAINSERVICES][AESCryptor] Exception while trying to decrpyt string Given final block not properly padded
[UMMLOG] Nov 22,13 15:09:40 : [INFORMATIONDOMAINSERVICES][ClsUCntSecUtilFuncs] Exception while trying to decrypt string  :javax.crypto.BadPaddingException: Given final block not properly padded

2. In the web server log (for example, the <domain>.log in the Weblogic log directory):

GET /OFSA/importexport.jsp?mode=I HTTP/1.1
Accept: image/gif, image/jpeg, image/pjpeg, image/pjpeg, application/x-shockwave-flash, application/, application/, application/, application/msword, application/x-ms-application, application/x-ms-xbap, application/xaml+xml, */*
Accept-Language: en-us
User-Agent: <USER_AGENT>/4.0 (<USER_AGENT_LIST>)
Accept-Encoding: gzip, deflate
Connection: Keep-Alive

]] Root cause of ServletException.
java.lang.Exception: [FileHandler]-->[Error] * Error while Initializing Global variables.
at com.iflex.fic.util.fileService.FileHandler.(
at jsp_servlet.__importexport._jspService(
at weblogic.servlet.jsp.JspBase.service(
at weblogic.servlet.internal.StubSecurityHelper$
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(
at weblogic.servlet.internal.ServletStubImpl.execute(
at weblogic.servlet.internal.ServletStubImpl.onAddToMapException(
at weblogic.servlet.internal.ServletStubImpl.execute(
at weblogic.servlet.internal.TailFilter.doFilter(
at weblogic.servlet.internal.FilterChainImpl.doFilter(
at com.iflex.fic.filters.FilterServlet.doFilter(
at weblogic.servlet.internal.FilterChainImpl.doFilter(
at com.iflex.fic.filters.EncodingFilter.doFilter(
at weblogic.servlet.internal.FilterChainImpl.doFilter(
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(
at weblogic.servlet.internal.WebAppServletContext$
at weblogic.servlet.internal.WebAppServletContext.securedExecute(
at weblogic.servlet.internal.WebAppServletContext.execute(

These errors appear to prevent the screens from loading.


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