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ANNOUNCEMENT: Support Extensions for Oracle Utilities ‘Lodestar’ v1.6.x Applications (Doc ID 1605507.1)

Last updated on OCTOBER 24, 2019

Applies to:

Oracle Utilities Meter Data Management - Version 1.6.1.0 and later
Oracle Utilities Quotations Management - Version 1.6.1.0 and later
Oracle Utilities Billing Component - Version 1.6.1.0 and later
Oracle Utilities Rate Management - Version 1.6.1.0 and later
Oracle Utilities Energy Information Platform - Version 1.6.1.0 and later
Information in this document applies to any platform.

Details

Purpose

To announce that Premier and Extended support dates for the Oracle Utilities ‘Lodestar’ v1.6.x applications have been extended by 2 years.

Details

The new dates for each of the support levels provided for the Oracle Utilities ‘Lodestar’ v1.6.x applications, along with standard support inclusions, are listed in the following table:

 

 

Premier Support

Extended Support Sustaining Support
  Available thru March 2019 Available from March 2019 thru March 2022 Available after March 2022
Technical Support Yes Yes Yes
Access to Knowledge Base (Oracle My Oracle Support) Yes Yes Yes
Updates, Fixes, Security Alerts, and Critical Patch Updates Yes Yes Pre-existing Only
Tax, Legal, and Regulatory Updates Yes Yes No
Upgrade Scripts Yes Yes Pre-existing Only
Certification with existing Third Party Products/Versions Yes Yes No
Certification with New Third Party Products/Versions Yes No No
Certification with new Oracle Products Yes Yes No

 

See the Lifetime Support Policy: Oracle Applications document for more information on the Lifetime Support Policy. The Lifetime Support Policy is a living document and is subject to change. Although we do our best to keep this document up to date to make it easier for our customers to find this information, it is recommended to review the policy document following the steps below.

To find the Lifetime Support Policy:

  1. Go to Oracle Lifetime Support Policy for Oracle Software
  2. Under Resources select the link Lifetime Support Policy: Oracle Applications (PDF)
  3. The definitions for each support stage and how they are calculated is included in the beginning of this document.
  4. Use the Table of Contents to find the correct page for Oracle Utilities (Formerly Lodestar) Releases.

 

 

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