Unable to Send SMS From Convergence
(Doc ID 1606534.1)
Last updated on JULY 08, 2024
Applies to:
Oracle Communications Messaging Server - Version 7.0.0 and laterInformation in this document applies to any platform.
Symptoms
After configuring One-Way SMS for Convergence 3, messages that should go out the SMS channel are failing and staying in the queue to be retried later.
- Configuring Messaging Server for One-Way SMS - https://docs.oracle.com/cd/E63708_01/doc.801/e63711/msadm_sms_oneway.htm#MSVAG984
The mail.log_current log file shows "Q" status messages like the following:
09-Dec-2013 15:00:26.04 sms Q 2<USER>@<DOMAIN> rfc822;12345@sms-handle 12345@sms-handle Error writing to a TCP socket
Changes
New installation or upgrading to Convergence 3 with Messaging Server 7.0.5 and configuring the new SMS add-on feature in Convergence.
- Overview of Add-on Services in Convergence - https://docs.oracle.com/cd/E56607_01/doc.301/e56610/sa_service_overview.htm#CONSA499
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| master_debug on the sms channel |
| SMS channel debugging |
| As compared to the channel settings |
| Solution |
| References |