Implications To CC&B Overnight Batch Schedule Of Having 24x7 Contact Centre (Doc ID 1607933.1)

Last updated on OCTOBER 29, 2019

Applies to:

Goal

As part of the requirements gathering process there is assessed the possibility of moving Contact call centre to a 24-hour operation. It is tried to assess the implications of such an approach to the overall system design and in particular to the running of the CC&B overnight batch schedule. Do other CC&B sites have such system availability in place?
If so, for examples, would there be a requirement to change the commit levels for overnight batch jobs to prevent database table locks and resource contention?
Are there any batch jobs (e.g. Balance Control or GL related) which required exclusive access to the CC&B database instance?
 

Solution

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