Upgrade from OSM 6.3.1 to OSM 7.2.2.2.0 Installation Error (JVM Not Found)
(Doc ID 1608294.1)
Last updated on SEPTEMBER 11, 2019
Applies to:
Oracle Communications Order and Service Management - Version 7.2.2 and laterInformation in this document applies to any platform.
Symptoms
On : OSM 7.2.2 version, Installation Issues
During upgrade from OSM 6.3.1 to OSM 7.2.2, user facing the error mentioned in the Error i.e "JVM not found". This happens at the second to last step of the installation. With this error, the installer exits from the installation.
The installation of weblogic 10.3.6 is successful.
ERROR
-----------------------
601, 200
Dec 10, 2013 1:45:10 PM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, ProductException: (error code = 601; message="JVM not found")
STACK_TRACE: 8
ProductException: (error code = 601; message="JVM not found")
at com.installshield.product.actions.JVMResolution.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkUninstallerJVMResolution(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |