My Oracle Support Banner

Upgrade from OSM 6.3.1 to OSM 7.2.2.2.0 Installation Error (JVM Not Found) (Doc ID 1608294.1)

Last updated on SEPTEMBER 11, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

On : OSM 7.2.2 version, Installation Issues

During upgrade from OSM 6.3.1 to OSM 7.2.2, user facing the error mentioned in the Error i.e "JVM not found".  This happens at the second to last step of the installation. With this error, the installer exits from the installation.

The installation of weblogic 10.3.6 is successful.


ERROR
-----------------------
601, 200

Dec 10, 2013 1:45:10 PM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, ProductException: (error code = 601; message="JVM not found")
STACK_TRACE: 8
ProductException: (error code = 601; message="JVM not found")
at com.installshield.product.actions.JVMResolution.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkUninstallerJVMResolution(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.