Upgrade from OSM 6.3.1 to OSM 7.2.2.2.0 Installation Error (JVM Not Found)

(Doc ID 1608294.1)

Last updated on DECEMBER 19, 2013

Applies to:

Oracle Communications Order and Service Management - Version 7.2.2 and later
Information in this document applies to any platform.

Symptoms

On : OSM 7.2.2 version, Installation Issues

During upgrade from OSM 6.3.1 to OSM 7.2.2, user facing the error mentioned in the Error i.e "JVM not found".  This happens at the second to last step of the installation. With this error, the installer exits from the installation.

The installation of weblogic 10.3.6 is successful.


ERROR
-----------------------
601, 200

Dec 10, 2013 1:45:10 PM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$Installer, err, ProductException: (error code = 601; message="JVM not found")
STACK_TRACE: 8
ProductException: (error code = 601; message="JVM not found")
at com.installshield.product.actions.JVMResolution.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.checkUninstallerJVMResolution(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)



Cause

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