Active Account Summary Zone In Customer Information Portal Is Blank

(Doc ID 1608912.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.0.0 and later
Information in this document applies to any platform.

Goal

The goal of this article provides an explanation when an Active Account Summary zone in Customer Information portal is blank.

The installation uses the Fusion interface.

- In Control Central / Main, enter an Account ID that has at least two Persons associated with it
- When the search results are displayed, click on the row for the main customer. The Customer Information tab shows the Account in the Active Account Summary.
- Return to the Main tab and click on the row for one of the other Persons. The Active Account Summary in Customer Information is empty.
 

Solution

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