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SERVICE POINT ITEM HIST SEARCH INSTALL DATE COLUMN IS SHOWING WRONG (Doc ID 1608937.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
SP - Service Point
SA - Service Agreement

On the SP/Item history search screen, the Install Date is wrong; it appears to be = SP Install Date or the other Item's Date.

Step to Replicate:

1. There is a Service Point which was installed on 08-30-1999.


2. The Device history shows 2 devices: one with a date of 08-30-1999 and the other with a date of 02-25-2010.


3. If you go to the SP/Item Hist search screen, it will show 2 lines and both have the same Install date i.e., 08-30-1999.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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