Person Characteristic Future Dated Do Not Display In Customer Information Zone (Doc ID 1608944.1)

Last updated on AUGUST 14, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.


In Control Central,
Account Characteristics with a Future Date show up in Customer Information zone.
Person Characteristics with a Future Date DO NOT show up in Customer Information zone.


Steps to reproduce:

1. Account with Characteristics with future dates. Ex: 08 -09-2014 and 02-28-2015.

2. Account Future characteristics are shown in Control Central

3. Person with Characteristics with future dates. Ex: 01-01-2014

4. Control Central does not show the Person Future dated Characteristic



Cause

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