7.3.1.5 Install Errors Failed to Install JDK and The installation failed to found any association to .pdf files (Doc ID 1609573.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Demantra Demand Management - Version 7.3.1 and later
Information in this document applies to any platform.

Goal

Customer is trying to upgrade their application to 7315.
While running the installer at the Pre Installation Summary they get the following message:


 Failed to Install JDK

Failed to complete JDK 1.5.0_22 installation
Please install JDK 1.5.0_22 manually

User clicks OK and then the installation comes with the following message:

The installation failed to found any association to .pdf files on this machine.
The installer will not install Acrobat Reader on this machine. Please follow Acrobat Reader Installation instructions while it is being installed. Once Acrobat Reader installation is complete, please close Acrobat Reader's installation window; this installation will then continue automatically

At this point nothing happens and everything stops and user has to abort the upgrade


Also the customer has both Java and Acrobat Reader installed on his server and the environment variables are all fine

The install logs show the following message


2013-12-04 14:48:44,687 ERROR - Failed to find any JDK file to install in C:\Users\mramadhani\AppData\Local\Temp\jdk
2013-12-04 14:48:44,687 DEBUG - Failed to find any JDK file to install in C:\Users\mramadhani\AppData\Local\Temp\jdk
2013-12-04 14:48:44,687 DEBUG - Executing blocking process: 'cmd.exe /c null /vREBOOT=Suppress'
2013-12-04 14:48:44,734 DEBUG - STDERR> 'null' is not recognized as an internal or external command,
2013-12-04 14:48:44,734 DEBUG - STDERR> operable program or batch file.
2013-12-04 14:48:44,734 DEBUG - Blocking Process Exit code: 1
2013-12-04 14:48:44,734 WARN - Failed to install JDK.
 

Solution

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