New Material Plan Page Launches Blank Page In ASCP Instance

(Doc ID 1609713.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle Advanced Supply Chain Planning - Version 12.1.3.9 and later
Information in this document applies to any platform.

Symptoms

12.1.3.9 in Production
with patch 17516877

PROBLEM
-------------
On launching the NEW MATERIAL PLAN page in the Planning Workbench, Plans menu, a blank screen appears for all items and no data is returned.

** This was working up until yesterday. [Monday 26-NOV] **
Bounce of the weblogics server and services did not fix the issue.
No changes have been made to the system.

Resource plan opens without any issues and is correct.

MORE DETAILS:
1. - How many users have this problem ?
We have around for 10 users not working. We have some more users but yet to check whether it is working or not.

2. - How many users are working OK?
Only for 4 users it is working fine.

3. Do both users have same responsibility?
- is it custom OR standard ASCP responsibility?
From both custom and standard responsibilities are not working.

STEPS
--------
Open Material Plan.

EXPECTED BEHAVIOR
----------------------------
Will display data

BUSINESS IMPACT
----------------------
cannot use the form.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms