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Actual Balance Value is NOT Reflected in 'BALANCES' Tag of Data Charging EDR (Doc ID 1609924.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle Communications Network Charging and Control - Version 5.0.0 and later
Information in this document applies to any platform.

Symptoms

On all versions of Oracle Communications Network Charging and Control (NCC), the value of 'BALANCES' tag of some type of data calls is incorrect.  However the Rating itself seems to be working fine.

The 'BALANCES' tag indicates the balance per Balance Type prior to the chargeable event.

EDR written for such a call shows 'BALANCES' tag a different value than that of beVWARS logs as below.

...BALANCE_TYPES=C:295,D:229|BALANCES=C:2097064,D:104857512...

beVWARS debug shows correct values of balance during call as below.

2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem              expiredNRVl 0
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem              BucketsById:
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem              [********] = # ********** NULL
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem              BucketsByExpiry:
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem              [NULL] = Bucket #*********
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem               expiry            NULL 
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem               value         104857514
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem               lastUse           2013-11-24 17:07:29
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem               reference         NULL
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem               startDate         NULL
2013/11/20 17:07:30    Application_handler.cc  1008 [24085] VWARS_printCacheItem               expiredNotRemoved false

Due to this issue, customer care agents do not have an accurate information of customer balance while using EDR viewer.

Cause

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In this Document
Symptoms
Cause
Solution
References


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