BOM Comparison Report Generates Error "Adobe Reader Could Not Open BOM_Comparison_Report.pdf" (Doc ID 1612458.1)

Last updated on APRIL 17, 2017

Applies to:

Oracle Agile PLM Framework - Version 9.3.2.0 to 9.3.3.0 [Release 9.3]
Information in this document applies to any platform.

Symptoms

When attempting to run a BOM Comparison report with the option AML and/or Attachments selected under Compare Structure
the following error occurs.

ERROR
-----------------------

Adobe Reader could not open BOM_Comparison_Report.pdf because it is either not a supported file type or because the file has been damaged
(for example, it was sent as an email attachment and wasn't correctly decoded)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into web client as admin/agile9
2. Select from Reports > Standard Reports > Product Reports
3. BOM Comparison -> Execute
Select Layout: Default Layout
Output Format: PDF

Compare Level: All Levels
Compare Structure: BOM and AML

4. Add BOM with contains special characters
5. Finish

Error:

Adobe Reader could not open BOM_Comparison_Report.pdf because it is either not a supported file type or because the file has been damaged
(for example, it was sent as an email attachment and wasn't correctly decoded)


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Users can't run report on specific BOMs

Cause

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