Incorrect Tax Due To Connection Issues Between Dm_vertex And Third Party Software Vertex (Doc ID 1613267.1)

Last updated on AUGUST 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.5.0.0.0 [Release 7.4.0 to 7.5.0]
Information in this document applies to any platform.

Symptoms

In 7.4 dm_vertex, there are issues with taxes on one of the hosts with the new Vertex setup, which seems to be randomly "missing" generating taxes on data that is known to be good.

Looking further into this, issue appears to depend upon one of the dm_oracle backend loosing connection to Oracle DB schema (reported as ORA-03114 in logs), making no attempt to re-establish connection.

It then just returns "no taxes" back through the DM.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms