Active Orders Can Get Deleted During Login

(Doc ID 1613946.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Commerce Platform - Version 10.1.2 and later
Information in this document applies to any platform.

Symptoms

The mergeOrders() method of component /atg/commerce/order/OrderManager can, under some specific circumstances, delete orders that are in SUBMITTED state (or other states), if the same order is committed in another session. The product should only be deleting orders in INCOMPLETE state after merging their contents into another order (AKA shopping cart).

Here is some debug logging from a server instance:

Cause

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