OFSAA Opening Single Dimension Hierarchy Keeps Spinning and Loading With Nothing Displayed

(Doc ID 1614564.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.3.2.1 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications Infrastructure (OFSAAI)
Oracle Financial Services Analytical Applications (OFSAA)

Symptoms

On OFSAAI 7.3.2.1, when trying to view an officer hierarchy, it keeps loading with no results. Although, when trying to create a hierarchy filter, using the same hierarchy, it is displayed normally.

ACTUAL BEHAVIOR
The hierarchy does not display any nodes or leaves and only shows a spinning Loading....



EXPECTED BEHAVIOR
New hierarchies work without issue as do hierarchies in other dimensions. This hierarchy has many dependencies and does not open, but will open in hierarchy filters.

Steps to reproduce

The issue can be reproduced at will with the following steps:

1. Attempt to open and view manually loaded Officer hierarchy from Financial Services Applications -> Master Maintenance -> Dimension Management -> Hierarchies

Cause

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