Unable To Login to OCA Client (Doc ID 1614654.1)

Last updated on JANUARY 17, 2014

Applies to:

Oracle Communications ASAP - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to log into the OCA client with the default user name and password (ASAP_admin/password_ASAP_admin), the user received the following error messages:

 "Login failed: User: ASAP_admin, failed to be authenticated.
Please ensure that you  entered the  right credentials and that your account is not currently locked out"
Environment ID: dv01


"Failed to initialized session, reason:java.lang.NullPointerException"



 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms