Accepted Quantity in Direct Delivery Is 1, Regardless of the Received Quantity (Doc ID 1614791.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Retail Store Inventory Management - Version 13.2 to 13.2.7 [Release 13.2]
Information in this document applies to any platform.

Symptoms

On the Oracle Retail Store Inventory Management (SIM) 13.2.4 HandHeld (HH) device, when a user inserts a value for the Received Qty, but there is still discrepancy between Ordered/Expected Qty and Received Qty, the Accepted Qty is defaulted to 1 when the user attempts to complete the order.


Steps to Reproduce:

1. Navigation from HH:  Shipping / Receiving > Direct Delivery.
2. Press [SHIFT + 2] to toggle to Purchase Order (PO).
3. Enter the PO  > “ … Would you like to edit an open order ?” > Yes.
4. Complete the order.

Notice that although the Expected Qty is 4 and the received Qty is 0, the Accepted Qty is defaulted to 1. It should be 0 since the Received Qty is 0.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms