Return Quantity Increases If Items are Deleted During Return, Return is Post Voided, and Then Items Are Returned Again (Doc ID 1615255.1)

Last updated on FEBRUARY 18, 2019

Applies to:

Symptoms

In Oracle Retail Point of Service (ORPOS) , the return quantity is incorrectly increased if items are deleted during the return, the return is post voided, and then the items are returned again.

Steps to Reproduce:

1. Sell 2 items in a transaction and tender to complete it.
2. Return both items created in Step 1 as follows:
    a. Navigate: Return > Enter transaction ID > Trans Detail
    b. Select both items and continue.
    c. (F11) Delete both items.
    d. Again, return both items created in Step 1.  Tender the transaction and complete the refund.

3. Post void the transaction created in Step 2.
    (F5) Transaction > (F8) Post Void

4. Return both items created in Step 1.
    a. Navigate: Return > Enter transaction ID > Trans Detail
    b. Select both items and continue.

View the detail and note that the Return Quantity Available shows as 2 for both items.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.