Intermittent AutoVue Login Prompt When Using AutoVue With A Load Balancer (Doc ID 1615634.1)

Last updated on AUGUST 20, 2015

Applies to:

Oracle AutoVue EDA Professional - Version 20.1.0 and later
Oracle AutoVue 3D Professional Advanced - Version 20.1.0 and later
Oracle AutoVue 2D Professional - Version 20.1.0 and later
Oracle AutoVue Electro-Mechanical Professional - Version 20.1.0 and later
Oracle Autovue for Agile Product Lifecycle Management - Version 20.1.0 and later
Information in this document applies to any platform.

Symptoms

When using Oracle VueLink to integrate AutoVue Client/Server Deployment with Webtop 6.7 for Documentum Content Server. The Deployment consists of two WebTops and one AutoVue server. The users are distributed between the two Webtops via a Citrix NetScaler hardware load balancer. The issue is that when a user attempts to view a file in AutoVue going through the load balancer a prompt to enter a user name and a password on the AutoVue Applet displays. This issue is not consistently happening, sometimes the user is not being prompted to login to AutoVue and sometimes he is.

Cause

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