ResumeOrderByKeyException - IllegalStateException - Order[PROV-19081] Cannot Be Locked error (Doc ID 1618529.1)

Last updated on JANUARY 31, 2014

Applies to:

Oracle Communications ASAP - Version 7.2.0 and later
Information in this document applies to any platform.

Symptoms

Scenario: Handling Asynchronous Responses from NE.
On receiving success response from NE, ResumeOrderByKey is pushed into Message queue to mark as Success or Fail the whole Work order and intermittantly receiving the following exception, resulting in  leaving the work order in a pending state. 

----------------------
OSS_EVENT_TYPE: sa:resumeOrderByKeyException
OSS_API_CLIENT_ID: SRT
OSS_APPLICATION_DN: System/HW04/ApplicationType/ServiceActivation/Application/1-0;7-2;ASAP/Comp/
OSS_ORDER_TYPE: javax.oss.order.CreateOrderValue
OSS_ORDER_PRIMARY_KEY: PROV-19081
JMS_BEA_RedeliveryLimit: 10
JMSXDeliveryCount: 1
*************************
Received Text Message:

<sa:resumeOrderByKeyException
xmlns:co="http://java.sun.com/products/oss/xml/Common"
xmlns:mslv-sa="http://www.metasolv.com/oss/ServiceActivation/2003"
xmlns:sa="http://java.sun.com/products/oss/xml/ServiceActivation" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

Order[PROV-19081] cannot be locked



Cause

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