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Running Billing Process Caused "DM(27672) got SIGV", "DM(master) respawning backend child" and PIN_ERR_TRANS_LOST (Doc ID 1618755.1)

Last updated on JULY 12, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 to 7.5.0.0.0 [Release 7.5.0]
Information in this document applies to any platform.

Symptoms

Billing process hangs after dm_oracle received "DM(27672) got SIGV..." and  "DM(master) respawning backend child"  in dm_oracle logs and  PIN_ERR_TRANS_LOST from cm.

cm.pinlog: 

E Fri Jan 10 13:01:54 2014  machine1  cm:16620   
pcp_xdrst.c(56):31671:machine2:sir_queue_manager:6417:-172109937614049:138
        received PIN_ERR_STREAM_EOF, closing socket
E Fri Jan 10 13:01:54 2014  machine1  cm:16620   
pcm.c(58):9421:machine2:sir_queue_manager:6417:-172109937614049:1389376908:217
        Op (PCM_OP_READ_OBJ) receive failed in pcm_op
        <location=PIN_ERRLOC_PCP:2 class="PIN_ERRCLASS_SYSTEM_RETRYABLE":3 errno=PIN_ERR_STREAM_EOF:50>
        <field num=PIN_FLD_POID:7,16 recid=0 reserved=0 reserved2=261 time(sec:usec)=0:0>
        <facility=0 msg_id=0 version=0>
E Fri Jan 10 13:01:54 2014  machine1  cm:16620   
fm_rate_pol_pre_rating.c:7511:machine2:sir_queue_manager:6417:-172109937614049:1389376908:217
        PCM_OP_READ_OBJ error
        <location=PIN_ERRLOC_PCP:2 class="PIN_ERRCLASS_SYSTEM_RETRYABLE":3 errno=PIN_ERR_STREAM_EOF:50>
        <field num=PIN_FLD_POID:7,16 recid=0 reserved=0 reserved2=261 time(sec:usec)=0:0>
        <facility=0 msg_id=0 version=0>

dm_oracle.pinlog:

E Fri Jan 10 13:01:54 2014  machine1  dm:27585  
dm_main.c(67):2844
1:machine1:dm:27585:-2034237984:0:1389333795:0
DM(master) respawning backend child for slot 3
E Fri Jan 10 13:01:54 2014  machine1  dm:27585  
dm_main.c(67):1112
1:machine1:dm:27585:-2034237984:0:1389333795:0
DM(master) respawned backend child for slot 3, pid 1584
...



dm_oracle.log:

...
DM(27672) got SIGV...
dm_oracle(print_traceback+0x15)[0x41635d]
dm_oracle(sigsegv_handler+0x54)[0x40db44]
/lib64/libc.so.6[0x3fbc0302d0]
dm_oracle(pin_free+0x8a3)[0x415383]
dm_oracle(pin_malloc_doit+0x494)[0x41424d]
dm_oracle(pin_malloc+0x24)[0x414494]
/u02/sms/acbatch3/brm_bins/lib/libdmpin64.so(pini_flist_heap_grow+0x26)[0x2ac8864fc4a6]
/u02/sms/acbatch3/brm_bins/lib/libdmpin64.so(pin_flist_heap_malloc+0x218)[0x2ac8865176c8]
/u02/sms/acbatch3/brm_bins/lib64/dm_oracle11g64.so(cons_type_and_data_from_name+0x204)[0x2ad086c60dac]
/u02/sms/acbatch3/brm_bins/lib64/dm_oracle11g64.so(cons_field_list+0x7e)[0x2ad086c610c1]
/u02/sms/acbatch3/brm_bins/lib64/dm_oracle11g64.so(dm_read_subrows_wild+0x2a3)[0x2ad086c62f5d]
/u02/sms/acbatch3/brm_bins/lib64/dm_oracle11g64.so(do_robj+0x388)[0x2ad086cbd236]
/u02/sms/acbatch3/brm_bins/lib64/dm_oracle11g64.so(do_robj+0x17e6)[0x2ad086cbe694]
/u02/sms/acbatch3/brm_bins/lib64/dm_oracle11g64.so(op_robj_main+0x27d)[0x2ad086c91453]
/u02/sms/acbatch3/brm_bins/lib64/dm_oracle11g64.so(op_robj+0x576)[0x2ad086c9119e]
/u02/sms/acbatch3/brm_bins/lib64/dm_oracle11g64.so(dm_if_process_op+0xc32)[0x2ad086c516d7]
dm_oracle(process_op+0x265)[0x40790e]
dm_oracle(dm_back_select_stuff+0x2ad)[0x406a1c]
dm_oracle(dm_back+0x568)[0x4075fe]
dm_oracle(make_a_child+0x2c6)[0x40eb28]
dm_oracle(main+0x2319)[0x411cc5]
/lib64/libc.so.6(__libc_start_main+0xf4)[0x3fbc01d9c4]
...

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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