System Error When Changing Premise On Service Point (Doc ID 1618772.1)

Last updated on FEBRUARY 11, 2014

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.1 and later
Information in this document applies to any platform.

Symptoms

The issue described in this document is known to Oracle, and a fix already scheduled for future release.
This article will be updated as official patch information becomes available.

System Error when Changing Premise on Service Point

Steps To Recreate:

1. Go to any particular Service point xxxxxx.
2. Search for new premise.
3. Select one premise; warning massage come up.
4. New Premise selected.
5. when saving the changes, System error 11001, 502 come up

 

Cause

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