Error: "Unexpected Login Error, contact your administrator" When Attempting to Login To P6, And The Following Error Is Logged To The P6WebAccess.html Log File: "com.primavera.PhoenixException: ClientDBInfo:loadDefaultCalendar" (Doc ID 1619415.1)

Last updated on MARCH 31, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to the P6 (web) application or when a customer was already logged in and tried to access the EPS view the following error occurs:

ERROR
-----------------------
Unexpected Login Error, contact your administrator

 

In the P6WebAccess.html log file, the following error is logged:

LOG FILE
-----------------------
com.primavera.PhoenixException: ClientDBInfo:loadDefaultCalendar :
    at com.primavera.guisupport.cache.ClientDBInfo.loadDefaultCalendar(Unknown Source)
    at com.primavera.guisupport.cache.PApplicationImpl.a(Unknown Source)
    at com.primavera.guisupport.cache.PApplicationImpl.getDefaultCalendar(Unknown Source)
    at com.primavera.oriweb.PSession.init(Unknown Source)
    at com.primavera.pvweb.main.login.LoginDelegate.a(Unknown Source)
    at com.primavera.pvweb.main.login.LoginDelegate.login(Unknown Source)
    at com.primavera.pvweb.main.login.LoginAction.login(Unknown Source)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:270)
    at org.apache.struts.actions.DispatchAction.execute(DispatchAction.java:187)
    at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:431)
    at com.primavera.pvweb.FrontRequestProcessor.processActionPerform(Unknown Source)
    at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:432)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
    at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
    at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
    at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
    at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.primavera.pvweb.GZIPFilter.doFilter(Unknown Source)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.primavera.pvweb.XSSFilter.doFilter(Unknown Source)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.primavera.pvweb.FrontFilter.doFilter(Unknown Source)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.primavera.pvweb.filters.ApplicationContextInjector.doFilter(Unknown Source)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at com.primavera.pvweb.DisableURLEncodingFilter.doFilter(Unknown Source)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.RequestEventsFilter.doFilter(RequestEventsFilter.java:27)
    at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
    at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
    at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
    at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
    at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
    at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
    at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
   Original Exception:

 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. log to P6 web

Changes

 

Cause

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