Clues Do Not Display in the Web Viewer when Storm Rule Set Is Being Used
(Doc ID 1619576.1)
Last updated on MARCH 24, 2019
Applies to:
Oracle Network Management for Utilities - DMS - Version 1.10.0 to 1.11.0.3 [Release 1.10 to 1.11]Oracle Utilities Network Management System - Version 1.10.0 to 1.11.0.3 [Release 1.10 to 1.11]
Information in this document applies to any platform.
Symptoms
Wind/Ice and Storm rule sets does not display clue in the viewer for trouble codes that are defined as a clue, PH (wire down pole to house) is one example.
EXPECTED BEHAVIOR
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The PH symbol would have displayed in the viewer.
STEPS
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The issue can be reproduced with the following steps in OPAL:
1. Switch rule set in Authority to Wind/Ice
2. Enter a PH call for a customer, note the Clue PH doesn't appear in the viewer next to the call.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |