Charge Applied for Inactive Period If Deal Was Cancelled During Inactive Status and Reactivated (Doc ID 1619717.1)

Last updated on AUGUST 14, 2024

Applies to:

Symptoms

On :  7.4.0.16.0 version, Billing

If account is in inactive status and an existing deal/product configured for monthly cycle_forward_arrear charging is cancelled, and sometime later account is reactivated, the charges for inactive period is also applied.

ACTUAL BEHAVIOR  
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Charge is applied for inactive period if deal is cancelled during inactive status and reactivated.

EXPECTED BEHAVIOR
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No charge for inactive period should be applied if deal is cancelled during inactive status and reactivated.

STEPS
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The issue can be reproduced with these two settings added to cm/pin.conf:

- fm_bill change_start_time_on_activation 0
- fm_bill deal_purchase_for_closed_account 1

Pricing configuration:---------------------
1- create account level product "Abo MultiLine", Monthly Cycle Arear, proratable, discountable, scale amount US$17
2- create account level deal/plan "Abo MultiLine" to link with above product.

Steps:
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1- 01.Jan.2013 - Create a subscription account DOM =1 with above plan.
2- 01.Mar.2013 - Do billing, 2 new Bills of  $17 each.
3- 01.Mar.2013 - Inactivate the account.

Changes

Cause

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