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AutoVue Printing Troubleshooting Guide (Doc ID 1621489.1)

Last updated on SEPTEMBER 16, 2020

Applies to:

Oracle AutoVue Electro-Mechanical Professional - Version 21.0.0 and later
Oracle AutoVue 2D Professional - Version 21.0.0 and later
Oracle AutoVue 3D Professional Advanced - Version 21.0.0 and later
Oracle AutoVue Office - Version 21.0.0 and later
Oracle AutoVue EDA Professional - Version 21.0.0 and later
Information in this document applies to any platform.

Purpose

This document outlines the recommended steps for effectively troubleshooting issues with AutoVue's printing functionality. Symptoms of printing issues in AutoVue may fall under various categories, including:

In addition to using this document as a standard troubleshooting methodology for AutoVue printing issues, readers should refer to print-related topics in the AutoVue documentation (specifically the User Guide, the Viewing Configuration Guide, and the Installation Guide) as well as the many other print-related knowledge base articles within the My Oracle Support portal. Print-related issues are often related to incorrect configuration, and are quickly resolved based on information in these existing resources.

Scope

This document is intended for AutoVue users and AutoVue administrators. The document may also be used as a guideline when Oracle Support works with customers to troubleshoot issues reported against AutoVue's Print functionality.

Note: This document primarily focuses on AutoVue Client/Server Deployment, although many of the same troubleshooting steps apply equally to AutoVue Desktop Deployment. Also this document doesn't cover topics/issues related to AutoVue's API methods for printing.

Details

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In this Document
Purpose
Scope
Details
 1. Determine exact symptoms of the issue
 2. Determine if the issue is isolated to AutoVue
 3. Information required if/when submitting an SR or Bug to Oracle
References

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