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IGTAX Record Shown in RTLOG for Tax Exempt Transaction, Resulting in TRAN_OUT_BAL Error in Retail Sales Audit (ReSA) (Doc ID 1622406.1)

Last updated on SEPTEMBER 01, 2020

Applies to:

Oracle Retail Point-of-Service - Version 13.2 and later
Information in this document applies to any platform.


In Oracle Retail Point of Service (ORPOS) 13.2, an IGTAX record is appearing in the Retail Transaction Log (RTLOG) for tax-exempt transaction.  This results in a subsequent TRAN_OUT_BAL error in Retail Sales Audit (ReSA).


Steps to Reproduce:

  a. Item must be assigned to the proper tax group (value of AS_ITM.ID_GP_TX must exist in RU_TX_GP.ID_GP_TX)
  b. Value of RU_TX_GP.CD_CAL_MTH must be set to 2  (1 = Calculate and round at line item level; 2 = Calculate and round at the group level)

  1. Press "F3 POS"
  2. Enter item
  3. On status bar: Subtotal=79  Discount=0  Tax=7.02  Qty=1 Total=86.02
  4. Press "F5 Transaction"
  5. Press "F2 Tax"
  6. Press "F4 Exempt"
  7. Provide customer ID and press Enter
  8. Press "F6 Tender"
  9. Press "F2 Cash"
10. Check the RTLOG file generated.  You will find an IGTAX record created although the transaction is tax exempted.

The presence of an IGTAX record in RTLOG causes the transaction to be unbalanced in ReSA.




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