OSM - LDAP Authentication Exception (Doc ID 1623169.1)

Last updated on MAY 12, 2017

Applies to:

Oracle Communications Order and Service Management - Version 7.0.0 and later
Information in this document applies to any platform.

Goal

What causes the following exception when trying to use Weblogic Server LDAP authentication with OSM?
 

#### <ExecuteThread: '24' for queue: 'oms.xml'> <> com.mslv.oms.OMSException: Exception occurred while populating the LDAP Hierarchy Tree details
  at com.mslv.oms.j2ee.c.a(Unknown Source)
  at com.mslv.oms.j2ee.c.getLDAPUserAncestorsMap(Unknown Source)
  at com.mslv.oms.priviledgeoperations.PriviledgedOperationsEJB.getLDAPUserAncestorsMap(Unknown Source)
  at com.mslv.oms.priviledgeoperations.PriviledgedOperations_helmzh_ELOImpl.__WL_invoke(Unknown Source)
  at weblogic.ejb.container.internal.SessionLocalMethodInvoker.invoke(SessionLocalMethodInvoker.java:39)
  at com.mslv.oms.priviledgeoperations.PriviledgedOperations_helmzh_ELOImpl.getLDAPUserAncestorsMap(Unknown Source)
  at com.mslv.oms.model.workgroup.WorkgroupMgr.a(Unknown Source)
  at com.mslv.oms.model.workgroup.WorkgroupMgr.b(Unknown Source)
  at com.mslv.oms.model.workgroup.WorkgroupMgr.getWorkgroupSet(Unknown Source)
  at com.mslv.oms.model.userinfo.UserInfoMgr.getUserInfo(Unknown Source)
  at com.mslv.oms.jsp.processor.RequestProcessorSupport.getUserInfo(Unknown Source)
  at com.mslv.oms.jsp.processor.RequestProcessorSupport.getUserPreferences(Unknown Source)
  at com.mslv.oms.jsp.controller.RequestController.a(Unknown Source)
  at com.mslv.oms.jsp.controller.RequestController.processRequest(Unknown Source)
  at com.mslv.oms.jsp.xmlapi.XMLAPIServlet.b(Unknown Source)
  at com.mslv.oms.jsp.xmlapi.XMLAPIServlet.a(Unknown Source)
  at com.mslv.oms.jsp.xmlapi.XMLAPIServlet.doGet(Unknown Source)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
  at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
  at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
  at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
 

Solution

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