Running WX-NOTIF Keeps Generating The "not Found" Error (Doc ID 1623546.1)

Last updated on SEPTEMBER 14, 2022

Applies to:

Goal

On : Customer Care and billing (CCB) v2.4.0.1 version, SW - System Wide, when attempting to run the Notification batch monitor (WX-NOTIF) ,
the following error occurs.

ERROR
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What happens is that the processing errors out on the line move "WX-NotifyPayReceivedTaskType/outboundMessage/outboundMessageType" to $outboundMessageType; because the outbound message node does not get populated. This is from the script WX-PRNOTIFY plugged-in on the Payment Received Notification Task BO lifecycle.

Looking at the Payment Received Notification Task BO, it states that the Outbound Message Type and External ID would be retrieved from its Admin BO.

Looking at the Payment Received Notification Task Type BO, it just states that an Outbound Message Type and External System should be configured.

The CC&B Self-Service Primary Configuration has the Outbound Message Type and External System are configured. Also checked the Self-service Task Type PAYRECEIVED but there is no placeholder for the 2 fields. Going back to the WX-PRNOTIFY script, it does not move the Primary Configuration values to the Payment Received Notification Task Type schema fields either. After reading Payment Received Notification Task Type BO, the script assumes that the missing fields would be populated. Where will the Admin BO retrieve the said fields?
 

Solution

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