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Getting Error PIN_ERR_CREDIT_LIMIT_EXCEEDED While Doing A Rate Plan Change (Doc ID 1624007.1)

Last updated on MAY 15, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.3.1.0.0 to 7.5.0.0.0 [Release 7.3.0 to 7.5.0]
Information in this document applies to any platform.

Goal

Scenario:

1. Account purchases a Data Plan, which gives 3GB of Data and the monthly charge is 55 GHS
2. Account purchases a Deposit Product of value 110 GHS.
3. Account's credit limit set to 110 GHS.
4. Account makes a purchase of the 110 (for the deposit product).
5. Account cancels the 3GB Data product.
6. The credit limit is reset to 0.
7. Account now tries to purchase 5GB Data product.

It fails at step 7 and giving the error :

  
How to fix this issue?
 

Solution

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In this Document
Goal
Solution


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