Unable to see Coupons in Coupons Tab With Oracle Commerce Merchandising 10.x Version (Doc ID 1624955.1)

Last updated on AUGUST 08, 2016

Applies to:

Oracle Commerce Merchandising - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

The coupon tab does not open or takes a long time to render in the Promotions and Coupons section in a Merchandising project. This can happen even if there appear to be a small number of coupons present in the system (looking at DCSPP_COUPON table) but a large number of promotions exist.

Setting loggingDebug=true and debugLevel=10 on ProductCatalog shows the following SQL query with 200 promotions listed in the WHERE clause.  It was logged repeatedly with different sets of promotions.

 

Changes

Upgraded from ATG 9.x to 10.x or higher

Cause

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